Ombudsman's office

Ombudsman's office in the district of Groß-Gerau

You can see a man with a speech bubble standing in front of the Jobcenter building

The ombudsman's office in the district of Groß-Gerau is an independent and neutral mediation centre between citizens and authorities.

Here you can find the video about the ombudsman's office.

 

If you live in the district of Groß-Gerau and receive or have applied for benefits under SGB II, SGB VIII, SGB IX, SGB XII or AsylbLG, you can contact the ombudsman's office.

The ombudsman's office is your point of contact if you have a matter with your competent authority and wish to

  • would like to make suggestions or criticism
  • have a problem that cannot be resolved in dialogue with your case officer
  • cannot resolve a disputed issue/conflict.

The ombudsman's office is an independent and neutral mediation centre between citizens and authorities in the district of Groß-Gerau.

Describe your concerns to the ombudsman, Mr Hohmann. This can be done in a confidential discussion. Mr Hohmann will help you to find a solution. If you wish, he can take your matter to the relevant authority.

Please call 0176-45775686 on Mondays from 10:00 to 12:00 to make an appointment. Outside of these hours you can leave a message with your name on the mailbox and you will receive a call back.

You can also contact the ombudsman's office via the following e-mail address:
ombudsstelle-gg@gmx.de
Please note that when sending e-mails, the data transmission is not secure.

Consultation hours usually take place on Wednesday afternoons by prior appointment.

 

Frankfurter Straße 74 (2nd floor), 64521 Groß-Gerau.

Bus stop "Römerkreisel" (bus lines 41 and 42), from there about three minutes on foot. About 15 minutes on foot from Groß-Gerau railway station.

Site plan (click to enlarge):

Orientation on the premises at Frankfurter Straße 74:
After entering the property, walk straight ahead for approx. 50 metres.
The third entrance door on the left takes you to the ombudsman's office.