Customer response management

Customer response management

Man sitting on a stool with a laptop on his lap
Woman sits at her desk and writes a letter by hand

Would you like to praise us, make a suggestion or criticise us?

Your opinion is important to us, because your feedback helps us to improve our service for you.

Perhaps you are unable to clarify a matter?

Please always start by talking to your benefits officer or integration specialist, as they are best placed to deal with your individual case. If a solution is still not possible, Customer Response Management will be happy to support you.

We will coordinate a meeting with the responsible team leader or, if necessary, initiate a complaints procedure following an assessment.

Please describe the facts of the case to us as precisely as possible:

  • What is it about?
  • What happened?
  • When did it happen?
  • Who did you speak to?

Please provide your current contact details and your file number. You will find this on your visitor card. This will help us to check and process your enquiry quickly.

You can reach us as follows:

To communicate with us securely by e-mail, please use our e-mail encryption system. For data protection reasons, we can only reply to you by e-mail via this system. Further information on registration can be found here.

by e-mail:
krm@jc-gg.de

by post:
Kommunales Jobcenter Kreis Groß-Gerau (AöR)
Kundenreaktionsmanagment
Wilhelm-Seipp-Straße 7
64521 Groß-Gerau

Would you like to deal with applications or other matters digitally quickly and directly? You can find our digital services here.